Shipping policy
Shipping Policy
Fast, reliable delivery across Australia
Shipping Options
We ship all orders from our Australian warehouse using trusted carriers. Choose the shipping option that works best for you.
Standard Shipping
$10
or FREE on orders $75+
3-5 business days
Metro areas: 3-4 days
Regional areas: 4-5 days
Express Shipping
$15
flat rate
1-2 business days
Metro areas: Next day
Regional areas: 1-2 days
Subscription Orders
FREE
on orders $75+
3-5 business days
Priority processing
Ships on your schedule
* Final shipping costs are calculated at checkout based on your order details and delivery location.
Processing Time
Order Processing
Orders are processed within 1-2 business days of being placed.
- •Orders placed before 2pm AEST on business days are usually processed same day
- •Orders placed after 2pm or on weekends are processed the next business day
- •Subscription orders are processed with priority
Delivery Timeframes by Region
| Region | Standard | Express |
|---|---|---|
| Sydney Metro | 2-3 business days | Next business day |
| Melbourne Metro | 2-3 business days | Next business day |
| Brisbane Metro | 2-3 business days | Next business day |
| Perth Metro | 4-5 business days | 2 business days |
| Adelaide Metro | 3-4 business days | 1-2 business days |
| Hobart | 4-5 business days | 2 business days |
| Regional Areas | 4-7 business days | 2-3 business days |
| Remote Areas | 7-10 business days | 3-5 business days |
Delivery Address
We currently ship to all addresses within Australia, including PO Boxes and parcel lockers. Please ensure your delivery address is complete and accurate to avoid delays.
Order Tracking
Track Your Order
Once your order ships, you'll receive an email with your tracking number. Here's how to track:
- 1.Check your email for the shipping confirmation with tracking number
- 2.Click the tracking link or visit the carrier's website (Australia Post or StarTrack)
- 3.Enter your tracking number to see real-time updates
Note: Tracking information may take up to 24 hours to update after your order ships.
Missing or Delayed Packages
Package Not Arrived?
If your package hasn't arrived within the expected timeframe, here's what to do:
- 1.Check tracking — Most delays are due to carrier issues and show on tracking
- 2.Check with neighbours — Packages are sometimes left with a neighbour or in a safe place
- 3.Wait 48 hours — Sometimes tracking shows "delivered" before actual delivery
- 4.Contact us — If still missing, email hello@flexies.com.au and we'll investigate
For packages lost in transit, we'll send a replacement at no cost once confirmed with the carrier.
International Shipping
Currently Australia Only
At this time, Flexies only ships within Australia. We're working on expanding to New Zealand and other countries soon! Sign up for our newsletter to be the first to know when international shipping becomes available.
Contact Us
Shipping Support
Questions about your delivery? We're here to help.
hello@flexies.com.au
We respond within 24 hours